Shipping policy

Shipping Policy
RandomFiësta is sales website, not a delivery agent.  While we only work with the most reputable and reliable carriers, once a generator leaves our dock doors, the responsibility for safe and timely delivery falls on the carrier.  
Turnaround
All orders are shipped as quickly as inventory becomes available, and may be subject to supply chain constraints. Each supplier has different shipping lead times and we will relay the most recent information on ship times and update the website accordingly. All ship times are subject to change on the website without notice.
Local Pickup
Local pickup is available for in stock items at our facility in Rotterdam, The Netherlands. Products eligible for local pickup will have a “Local Pickup” option under the shipping options at checkout. The customer will be notified by email when the order is ready for pick up at the facility. Customers must provide a physical/digital copy of the order receipt, or a valid form of ID when picking up orders. Orders must be picked up by the party placing the order; no 3rd parties will be allowed to pick up orders placed through www.gamingsupport.com. Items selected for local pickup will be held for 14 days at the warehouse. If an order has not been picked up by the customer within 14 days of order placement, the order will be automatically shipped to the address on file. Mixed orders with out of stock items included can be selected for local pickup, with the item of stock items being automatically shipped when the item has been re-stocked. Pick up must be done during Gaming Support's hours of operation. These hours of operation are Monday – Friday, 8am-5pm European Central Time.
Order Tracking
When a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders (generally smaller accessories) using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight and dimensions of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you do not agree with shipping charges.  Some carriers charge extended and/or remote area surcharges for delivering goods to difficult to access regions. Gaming Support's team works hard to keep rates low but surcharges will be passed along to the customer when incurred on a shipment.
Free Shipping
Free shipping is available on orders over €200 within the European Union. Shipments to the United States do not qualify for free shipping, and will have shipping charges automatically calculated at checkout. Carriers may still charge extended delivery and/or remote area surcharges for difficult to access regions. Free shipping is shipped through UPS Ground with no additional package insurance. All other shipping options include UPS Package Protection, covering the complete value of the package. For more information on package insurance, see UPS terms here: https://www.ups.com/us/en/help-center/sri/protection-package.page
Packages selected with expedited shipping will be shipped from the Gaming Support facility in Rotterdam within 24-48 hours from the time of purchase. Gaming Support will not refund any shipping charges selected by the customer due to the carrier not delivering in the specified timeframe.
Back Orders and Partial Shipments
If an item goes on back order we will ship you the part of your order that is in stock. When the back-ordered item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Pre-Orders
Products with extended wait times can be placed on a “pre-order”, which allows you to reserve a unit ahead of it becoming available for shipment. During checkout, you can select to enter your payment info at the time of purchase, or select “Pay Later” and enter payment when the product becomes available. When the affected product is back in stock, Gaming Support will notify all customers with active pre-orders. Pre-orders that have been pre-paid will begin shipping immediately after the product is in stock and the customers have been notified. If there is any issue with the payment completion, the customer will be notified by Gaming Support. Pre-orders completed with the “Pay Later” option selected will have 72 hours from the time of the notification email being sent to complete payment of their order. If payment is not completed within 72 hours, the order will be cancelled, and the product will be shipped to the next active pre-order customer. This is done to prevent a back log of in-stock product. 
Carriers
We use the following carriers to deliver our orders: USPS, UPS, FedEx Trade Service, DHL and Ven Logistics.